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I’m an IT professional with over 15 years of experience in Program and Project Management, and infrastructure services. Project Finances, IT Service Management. I’m also well-versed in negotiations, planning and development, relationship management, operations, and logistics coordination and scheduling.

Details

Name: Mithun Ivalkar   |   Age: 37   |   Location: Singapore

Certifications
Project Management Professional (PMP)
Project Management Institute (PMI)Singapore, March 2020

Information Technology Infrastructure Library v4 Foundation (ITIL)
Axelos – Singapore, March 2020

Projects In Controlled Environments Practitioner v6 (Prince2)
Axelos – Singapore, April 2020

The Open Group Architecture Framework 9.2
The Open group – Singapore, October 2019

Information Security Management ISO/IEC 27001
Certification Europe for International Organization of Standardization (ISO) – Tokyo, September 2019

Certified ScrumMaster (CSM)
Scrum Alliance – Singapore, December 2018

Certified Scrum Product Owner (CSPO)
Scrum Alliance – Singapore, December 2018
Career

Underwriter Laboratories

Sept 2019 – Present

Global Technology Compliance Leader
In this role, I lead data privacy initiatives, information security initiatives and regulatory compliance efforts. Successfully implemented GDPR Compliance Program, SOX Compliance for critical financial applications and successful implementation of ISO 27001.
Singapore | www.ul.com

Underwriter Laboratories

July 2015 – Aug 2019

IT Program Manager
Responsible for governance of over 45 IT projects, with a varying budgets from US$100K to several that are over S$500K. Developed enhanced SDLC framework combining Waterfall and Agile methodologies. Managed teams based in Singapore, United States of America, Hong Kong and Philippines.
Singapore | www.ul.com

IBM Singapore

Feb 2014 – June 2015

Program Manager – ASEAN Transitions & Transformations
Successfully completed Data Center build, relocations, application migrations (SAP, CRM and others), disaster recovery between primary and secondary data centers. Managed project teams in Singapore, Malaysia and Hong Kong.
Singapore | www.ibm.com/sg-en

IBM Singapore

Apr 2012 – Feb 2014

Global Service Delivery Manager
Led team expertized in Tivoli and System monitoring, Service desk Application life cycle management, vendor management of IT Security delivery providers. Robust governance resulted in zero major incidents.
Singapore | www.ibm.com/in-en

IBM India

May 2011 – Feb 2012

Stretch Assignment – Executive Assistant to Delivery Stretch Assignment
Managed several organization level projects and as well as program managed Delivery Executive level initiatives of high business impact. Managed complex and commercially sensitive relationships. Developed and implemented detailed administrative procedures and processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
India – Bangalore | www.ibm.com/in-en

IBM India

May 2010 – Jan 2012

Project Leader – AG Programme Office
Managed several aspects of the Americas Group (AG) Project Management Office including Projects, Management Systems, Hiring and various other activities. Led several successful continuous and service improvement plans.
India – Bangalore | www.ibm.com/in-en

IBM India

Jan 2006 – May 2010

New Business Project Lead
Led the acquisition of new business for IBM IT Services unit by engaging clients either directly or indirectly to receive support from the IT Services. All the applications designed by IBM for internal use were analyzed for support complexities, solution designing, and support structure formation. SLA adherence, SLA monitoring, SLA revision, SLA acceptance were among the additional responsibilities.
India – Bangalore | www.ibm.com/in-en
Abilities
Service Delivery
4/5
Data Privacy
4/5
Information Security
4/5
IT Infrastructure
4/5
Vendor Management
4/5
Change Management
4/5
Service Management
4/5
Incident Management
5/5
Problem Management
5/5
Service Level Management
5/5
Business Analysis
4/5
Problem Solving
5/5
Quality Assurance
4/5
Agile
4/5
SDLC
5/5
Team Leadership
4/5
Strategy
4/5
Governance
5/5
Process Improvement
5/5
Remote Team Mgt
4/5
Tools
Microsoft Office Tools
5/5
Microsoft Sharepoint Web
3/5
OneTrust Data Privacy Tool
5/5
Microsoft Visio
3.5/5
Languages
Kannada (mother tongue)
5/5
English (day in day out)
5/5
Hindi (kaise ho aap?)
4/5
Telugu (ela unnaru?)
3/5
Tamil (eppadi irkenge?)
3/5

For collaboration or potential opportunities, reach me at: hi@mithunivalkar.com